Privacy Policy

Introduction

SereneStayBali (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

Information we collect

We may collect the following types of information:

• Account information: your name, email address, and billing details when you register or upgrade your plan.
• Property and service data: information you add about your properties, guest services, and QR-code settings.
• Usage data: page views, QR scans, and interactions with guest concierge pages to help us improve the service.
• Device and log data: IP address, browser type, and referring pages collected automatically by our hosting and analytics providers.

How we use your information

We use the information we collect to:

• Provide, operate, and maintain the SereneStayBali platform.
• Process payments and manage subscriptions.
• Communicate with you about your account, updates, and support requests.
• Analyze usage trends and improve our product.
• Detect and prevent fraud, abuse, or security issues.

Sharing and disclosure

We do not sell your personal information. We may share data with trusted third-party service providers (such as hosting, payment, and analytics services) only to the extent necessary to operate our service. We may also disclose information if required by law or to protect our rights.

Cookies and tracking

We use cookies and similar technologies to remember your preferences, authenticate sessions, and analyze traffic. You can manage cookie settings through your browser.

Data retention

We retain your information for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data by contacting us.

Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us at the email address below.

Security

We implement reasonable technical and organizational measures to protect your data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date.

Contact us

If you have questions about this Privacy Policy, please contact us at [email protected].